Return Policy

Right of cancellation

You are entitled to withdraw from the contractual statement in writing (e.g. letter, fax, e-mail) within 14 days without stating any reasons or – if the item is placed at your disposal prior to the expiry of this period – by returning the goods. The period shall commence upon receiving this notification in text form, however, not prior to the receipt of the goods by the recipient (in the case of recurring delivery of similar goods, not prior to the first partial delivery), and also not before the fulfillment of our information duties pursuant to Article 246 section 2 EGBGB in conjunction with section 1 subsection 1 and 2 EGBGB as well as of our duties pursuant to section 312e subsection 1 clause 1 BGB in conjunction with Article 246 section 3 EGBGB. The timely dispatch of the withdrawal or of the item is sufficient for observation of the withdrawal. The withdrawal shall be addressed to:

YOOX Group
Interporto di Bologna – blocco 9.5
40010 Bentivoglio (BO)

Consequences of withdrawal
In case of an effective withdrawal, the products/services received by both parties and any benefits gained from the use of such products/services (e.g. interest) must be returned. If you are unable to return the products/services received either in full or in part or only in deteriorated condition, you may be liable to pay compensation insofar. In case of surrender of items, this does not apply, if the deterioration can be attributed solely to the inspection thereof – as it would have been possible for you in a retail store. In other respects you can avoid the obligation to compensate for any deterioration due to the normal use of the item by not using the item as if it were your property and by refraining from doing anything that could impair its value. Items capable of being shipped as a package shall be returned at our risk. You have to bear the costs of return if the goods delivered correspond to the goods ordered and if the amount of the item returned does not exceed 40 Euro, or June 10, 2010 in case of a higher price of the item if you have not rendered the counter performance or any contractually agreed instalment at the time of the withdrawal. In all other cases return shall be free of charge for you. Items unable of being shipped as a package will be picked up. Obligations to reimburse payments have to be fulfilled within 14 days. The deadline shall commence for you with dispatch of the withdrawal or of the item, and for us with its receipt.

“End of withdrawal instruction”

We invite you to fill in and forward the electronic withdrawal form provided for on the website of Usually, this is the quicker way for processing of withdrawals. offers the possibility of free shipping for returning goods by UPS (available under the UPS number). You can return the goods to with UPS by using the UPS-return label which can be found in the package. If you have not received an UPS-return label, please contact the customer service.

If you do not use the UPS-return label, we ask you to ship the goods by package or registered mail to ensure that the goods are delivered safely and undamaged to and can be traced back in case of loss.