CUSTOMER CARE


Returns and Refunds

Christmas Return Policy

For your Gifts, we have decided to extend our return period during the Holiday season.

All orders placed from November 1th to December 23rd can be returned at any time before January 10th.

The online Return Form will therefore be available until January 10th inclusive (or until the regular return period allows, should this be a later date).

Return Procedure and Conditions

We have created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.

You can return any item purchased on our store within 20 days from the delivery date. Here’s how:

- Make sure the items are in the same condition you received them in, with all tags still attached.
- Completet the online Return Form in order to get a Return Number.
- Use the pre-printed UPS label included in your order and leave the package at a UPS drop-off location within 20 days of the delivery date.
If you prefer, you can also use a different courier service from UPS. In this case, return shipping will be at your own expense and responsibility. For your security we suggest you use a trackable and insured shipping service, as we are not responsible for the delivery of the return packages.

Ship your return to:
YOOX Group
C/O PLG
125 Delawanna Avenue
Clifton, NJ 07014

Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed,we will not be able to issue the refund and the package will be sent back to you.
You may keep track of the return status through My Return or with the UPS Tracking Number you find on your copy of the pre-printed label.

Notes:

- We cannot accommodate exchanges at this time
- Vintage, Beachwear, Underwear and any items from Sample and Charity Sales are FINAL. From time to time, we may designate other merchandise non-returnable. Any such designation will be noted on the Product Page of non-returnable products.
- Send your return from the same Country in which you placed your order. We will not be able to accept returns from different Countries.